The Home Depot's values guide the beliefs and actions of all associates on a daily basis. Our values are the fabric of the Company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our 'orangeblooded' entrepreneurial spirit are distinctive hallmarks of our culture.
1. Taking care of our people:
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
2. Giving back to our communities:
An important part of the fabric of The Home Depot is giving our time, talents, energy and resources to worthwhile causes in our communities and society.
3. Doing the right thing:
We exercise good judgment by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions, and we accept responsibility for our actions.
4. Excellent customer service:
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
5. Creating shareholder value:
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.
6. Building strong relationships:
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
7. Entrepreneurial spirit:
The Home Depot associates are encouraged to initiate creative and innovative ways of serving our customers and improving the business and to spread best practices throughout the company.
8. Respect for all people:
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot team.
Stores, Products and Services:
For most people, their home is the biggest financial and emotional investment they make. Through a variety of innovative merchandise and services, The Home Depot?s goal is to help consumers create the home of their dreams whether they want to do it themselves or have it done for them. In addition we offer specialized support and services for professional contractors and tradespeople to ensure they have the right tools and supplies for the job site.
Stores and Products
The Home Depot has 1964 convenient locations throughout the United States (including the territories of Puerto Rico and the Virgin Islands), Canada, China and Mexico. Stores average 105,000 square feet with approximately 23,000 additional square feet of outside garden area.
Our store inventory consists of up to 40,000 different kinds of building materials, home improvement supplies, appliances and lawn and garden products for all of your project needs. Selections may vary from store to store because The Home Depot stores are always stocked with merchandise that is localized to match your area's specific market needs. We even offer a low price guarantee to beat anyone's advertised specials. And if for some reason you can't find it in the stores, we offer 250,000 other products that we can special order for you.
Instead of doing it themselves, many consumers choose to have qualified professionals complete home renovation projects for them. The Home Depot?s Home Services program offers national installation services through certified independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding. Customers can call 1-800-Home-Depot or 1-800-79-DEPOT to receive free consultations, product information and estimates and to schedule installations.
Serving the Pro Customer
The Home Depot's retail stores offer professional customers, including repair and remodel contractors, special services and support to make them more successful on the job site. Through dedicated contractor services desks in more than 1,900 stores, professional customers have access to loyalty programs, a pro bid room to handle large customer orders with volume discounts, direct ship programs, credit programs and other specialty sales initiatives.
Free How-To Clinics
Discover how you can get hands-on experience at the free How-To Clinics offered at every The Home Depot store every Saturday and Sunday.
Check out Kids Workshops, our fun and free children's How-To Clinics held in all The Home Depot stores for kids and their parents.
The Home Depot is the largest home improvement retailer in the U.S., Canada and Mexico. We entered Canada in 1994 and Mexico in 2001 through a combination of acquisitions and organic growth. We also operate 12 stores in six cities in China as a result of an acquisition made in December 2006. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
The Home Depot operates procurement offices in the U.S., Canada, China, Mexico and India. We are committed to being a global company by enhancing our direct relationships with quality manufacturers, and reinforcing the confidence we have in global suppliers to provide products that offer Home Depot customers quality, value and innovation.
The Home Depot is the world's largest home improvement specialty retailer.
The Home Depot provides products and services for all your home improvement needs whether remodeling your kitchen or purchasing new appliances and power tools.
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders? vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product.
From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.
According to Bernie and Arthur, the customer has a bill of rights at The Home Depot, and this entitles the customer to the right assortment, quantities and price, along with trained associates on the sales floor who want to take care of customers. Their philosophy of customer service ? ?whatever it takes? ? means cultivating a relationship with customers rather than merely completing a transaction. As Bernie says in Built from Scratch, ?At the end of the day, we?re in the people business.?
The Home Depot Values
The Home Depot is still guided today by those values established by its founders: excellent customer service, taking care of people, entrepreneurial spirit, respect for all people, building strong relationships, doing the right thing, giving back to communities, and creating shareholder value. The founders viewed the structure of the company as an inverted pyramid, with stores and customers at the top and senior management on the bottom. Arthur demanded that associates take risks to succeed, saying, ?It is your business, your division, your market, your store, your aisle and your customer.?
A Story of Growth
The Home Depot is the fastest growing retailer in U.S. history. In 1981, the company went public on NASDAQ and moved to the New York Stock Exchange in 1984. The 1980s and 1990s spawned tremendous growth for the company, with 1989 marking the celebration of its 100th store opening. The company arrived in Canada with the acquisition of Aikenhead?s home improvement centers in 1994, and it began flying its flag proudly in Mexico in 2001 through the acquisition of Total HOME. In 2006, the company extended its reach to China by acquiring The Home Way, a 12 store chain.
From the beginning, The Home Depot developed strategic product alliances directly with industry-leading manufacturers to deliver the most exclusive assortments to customers. Through a combination of national brands and proprietary products like Ryobi® tools, RIDGID® tools, BEHR® paint, LG® appliances, and Toro® and Cub Cadet® lawn equipment, the company sets the standard for innovative merchandise for the do-it-yourselfer and the professional contractor.
The Legend, our company museum, chronicles the history of The Home Depot and illustrates the values that set us apart. The Legend opened in 1999 at the Atlanta Store Support Center. It is primarily an internal educational tool for The Home Depot associates, their families, vendors and stockholders. The museum is open to groups on a limited basis by appointment only.
We collect and archive materials from the early days of The Home Depot to the present. If you are a past or current associate of The Home Depot and have items you would like to add to our collection.
The Home Depot has attracted public attention in a few markets where day laborers typically gather near store property.
Like many businesses in the community, The Home Depot maintains a policy of non-solicitation at its stores by individuals and organizations not affiliated with our Company. In the interest of safety and convenience, we maintain our non-solicitation policy to keep people from loitering or otherwise creating or causing safety risks to our associates or customers.
The Home Depot does not operate any day laborer centers. There have been a few instances in the state of California where The Home Depot was required by local governing agencies to provide space for day labor centers. In none of these cases does The Home Depot own or operate the required facilities.
The Home Depot is committed to buying only wood products that have come from forests managed in a responsible way. Upon its announcement in August 1999 that the Company would no longer purchase wood from endangered forests, The Home Depot has become one of the lead organizations for forest protection throughout the world.
To help protect endangered forests and to ensure that there will be timber for future generations, The Home Depot first issued its Wood Purchasing Policy in 1999. The Company?s Wood Purchasing Policy is as follows:
The Home Depot expects its vendors and their suppliers of wood and wood products to maintain compliance with laws and regulations pertaining to their operations and the products they manufacture.
In recent years, as the world?s largest seller of certified wood products, The Home Depot has helped to assist in the monitoring of sustainable wood harvesting throughout the world. A recent example occurred in Chile where The Home Depot assisted in the brokering of a deal that resolved a 15-year conflict between Chilean environmental groups and the Chilean timber industry. In 2002, The Home Depot was called on to assist with this conflict, and Company representatives began working with the environmentalists and industry representatives in Chile. Two years of mediation and meetings culminated with the implementation of a new sustainable wood harvesting agreement in 2004.
Does The Home Depot sell mulch from protected forests?
The Home Depot strongly encourages all cypress mulch suppliers to use wood from forests that utilize best management practices for the harvest and renewal of cypress resources. As the world's largest home improvement retailer, and an industry leader on the environment, responsible stewardship of the world's forests is something The Home Depot takes very seriously. We are committed to working with our vendors to conserve and preserve natural resources and are dedicated to buying only wood products that have come from forests managed in a responsible way. We take consumer concerns about Cypress mulch very seriously and continue to review the situation with industry, state and local foresters.
Does The Home Depot sell mulch from the coastal areas of Louisiana?
The Home Depot will not purchase or sell any cypress mulch logged from the coastal areas of Louisiana. In 2007, we notified all of our suppliers that we will not accept cypress mulch harvested in Louisiana south of Interstates 10 and 12. Our suppliers have since provided written confirmation that they are compliant with this requirement.
Does The Home Depot sell mulch made from termite-infested trees?
The Home Depot does not and will not sell mulch from termite-infested trees, nor does it utilize any mulch suppliers from the New Orleans area. We have very strict policies and procedures in place to ensure the integrity of the mulch products sold in our stores. Mulch suppliers to The Home Depot are required to be certified by the Mulch and Soil Council (MSC), which created the industry standards and criteria for mulch and soil certification and inspection.
On October 3, 2005, the Louisiana Department of Agriculture enacted a quarantine on all hurricane-related damaged materials and goods. This includes wood waste from destroyed homes, fallen trees, debris, etc. No such materials or goods are allowed to leave the 12-parish area of New Orleans, where this quarantine is being enforced. This is designed to assure that the selling and transporting of these fallen trees, either intact or as ground up fiber, is prohibited. Additionally, according to experts, the practical survivability of a soft-bodied insect - such as the termite - withstanding the violent environment inside the mulch grinding process or the high temperatures (130F -160F) of mulch storage, packages and pallet stacks is extremely unlikely.
Does The Home Depot sell mulch that is properly packaged and labeled?
The Home Depot has strict policies and procedures in place to ensure the integrity of the mulch products in our stores. All The Home Depot mulch suppliers are required to be certified by the Mulch and Soil Council (MSC) which created the industry standards and criteria for mulch and soil certification and inspection. MSC-certified mulch products are required to undergo random inspections by MSC representatives to help ensure the mulch is being properly packaged and labeled to comply with state weights and measures regulations.
Is mulch sold at The Home Depot harmful to pets?
The Home Depot offers various mulch options for our customers. A few contain cocoa shells and are clearly labeled as cocoa mulch. Some believe this type of mulch may pose a risk to some animals if ingested. We have received no reports of pet illness from ingestion of this product. We provide countless alternatives for our customers in this category, and stand by the quality and safety of our mulch products for use in the garden and outside the home.